Support Center

Which compounds can I track?

ShotClock supports GLP-1 medications and custom peptide protocols. Visit the learn hub for current entries and tracking guidance.

Can I use the app without creating an account?

Yes. Core tracking is offline-first and can run without account sign-up. Accounts are only needed for optional sync features.

Can I export logs for my provider?

Yes. You can export report summaries and structured records for appointments. Include dose history, adherence, and symptom trends.

Notifications are not firing. What should I check?

1. Enable notifications in your phone settings for ShotClock.
2. Confirm reminder times in the app settings.
3. Check Focus or Do Not Disturb rules.
4. Restart the app and test the next reminder window.

My schedule changed. How do I avoid data gaps?

Update the active protocol immediately and mark delayed or skipped doses instead of deleting entries. This keeps trend analysis accurate.

How can I move to a new phone?

If sync is enabled, sign in on the new device. If not, export your backup from the old device and import it to the new one.

Does ShotClock provide medical advice?

No. ShotClock is a tracking tool only. It does not diagnose, prescribe, or replace professional medical care.

Should I change my dose based on app charts?

No. Dose decisions should always be made with your licensed healthcare provider.