Support Center

How do I set up ShotClock for the first time?

After downloading the app, follow the onboarding process to:

1. Select your medication or peptide type (Ozempic, Wegovy, Mounjaro, BPC-157, etc.)
2. Set your injection schedule and preferred reminder times
3. Enter your starting weight and goals (optional)
4. Enable notifications for injection reminders

Is ShotClock free to use?

Yes! ShotClock offers a free version with core tracking features. Premium features like unlimited history, advanced analytics, and PDF exports will be available as a one-time purchase in the future.

Which medications and peptides does ShotClock support?

ShotClock supports all GLP-1 receptor agonists and therapeutic peptides including:

• Ozempic (semaglutide)
• Wegovy (semaglutide)
• Mounjaro (tirzepatide)
• Zepbound (tirzepatide)
• Trulicity (dulaglutide)
• Victoza (liraglutide)
• Saxenda (liraglutide)

Therapeutic Peptides:

• BPC-157 (Body Protection Compound)
• TB-500 (Thymosin Beta-4)
• Ipamorelin (Growth hormone peptide)
• CJC-1295 (Growth hormone releasing hormone)
• Sermorelin
• PT-141 (Bremelanotide)
• Melanotan II
• AOD-9604
• Custom peptides and compounds

Is my health data private and secure?

Absolutely. Your health data is stored locally on your device using AES-256 encryption. We never have access to your health information unless you explicitly choose to enable optional cloud backup. We don't sell or share your data with third parties.

Can I use ShotClock without creating an account?

Yes! ShotClock works completely offline without requiring an account. You only need an account if you want to enable optional cloud backup or sync across multiple devices.

How do I delete my data?

You can delete your data at any time from the app's settings. Go to Settings > Privacy > Delete All Data. This will permanently remove all your health records from your device.

How does the injection site rotation work?

ShotClock's interactive body map tracks where you've injected and recommends the next site based on proper rotation patterns. This helps prevent lipodystrophy and ensures optimal medication absorption. The app will alert you if you're using the same site too frequently.

Can I export my data for my doctor?

Yes! You can export comprehensive reports in PDF format that include:

• Injection history and adherence rates
• Weight progress charts
• Side effect logs
• Medication levels over time

You can also export raw data in CSV or JSON format for further analysis.

What are medication and peptide levels and how are they calculated?

ShotClock uses pharmacokinetic modeling to estimate the concentration of medications and peptides in your system over time. This helps you understand when your compounds are at peak effectiveness and when levels are dropping before your next dose. Especially useful for peptides with varying half-lives.

Can I track multiple medications and peptides?

Yes! ShotClock supports tracking multiple medications and peptides simultaneously, which is perfect for combination therapies, stacking protocols, or transitioning between different compounds.

Notifications aren't working. What should I do?

Please check the following:

1. Ensure notifications are enabled in your device's Settings > Notifications > ShotClock
2. Check that notifications are enabled within the app (Settings > Notifications)
3. Make sure your device isn't in Do Not Disturb mode
4. Try restarting the app

The app crashed or isn't working properly

Try these steps:

1. Force close the app and restart it
2. Check for app updates in the App Store or Google Play
3. Restart your device
4. If the problem persists, contact support with details about the issue

How do I restore my data on a new device?

If you enabled cloud backup:

1. Install ShotClock on your new device
2. Sign in with the same account
3. Your data will automatically sync

If you didn't enable cloud backup, you can export your data from the old device and import it on the new one using the backup file.

Is ShotClock FDA approved?

ShotClock is not a medical device and does not require FDA approval. It is a tracking and organizational tool designed to help you manage your medication schedule. Always consult with your healthcare provider for medical advice.

Can ShotClock tell me if I'm having a serious side effect?

No. ShotClock is a tracking tool only and cannot diagnose medical conditions or determine the severity of side effects. If you experience concerning symptoms, contact your healthcare provider immediately or seek emergency medical attention.

Should I adjust my dose based on the app's data?

Never adjust your medication or peptide dose without consulting your healthcare provider or prescribing physician. ShotClock is designed to track what you're taking, not to recommend dosage changes. All adjustments should be made under professional supervision.